Terms and Conditions

Terms and Condtions

 

Lead Time

Please note that all items are individually handmade to order therefore will take up to 14 working days to be made and posted.

 

Pricing

All prices are based on the time spent making an item, which includes designing, casting, polishing and finishing. The price also reflects the materials and resources used. Please note that our pries are displayed in £ GBP and we will not accept any responsibility for costs applied by your card company for converting your order to your own currency.

Payment

There are currently three methods of payment via the site; Google Checkout, Paypal and by Post. However, you don't need a Paypal account to use their services; you can select to pay with a credit card without logging in.

If you need to send payment via post, please note that the items will not be posted out to you unitl payment is received and has cleared.

Shipping

Shipping is a flat rate of £3.50 for UK customers and £4.50 for International buyers. As all items are made to order, please allow approximately 1-3 weeks after payment for your order to be dispatched.

We cannot be held responsible for loss or damage to the package once it has been shipped. Insurance is optional for an additional charge. Please contact me if you require this. We also cannot accept any responsibility for parcels that are lost or delayed as result of being incorrectly addressed. All orders are sent to the address specified by the customer when the order is placed.

Refunds and Exchanges

Returns are only accepted within 7 days of delivery. The reason for the return must be sent by email prior to shipping the item back. The customer pays the cost of return shipping and the refund will not include postage. Refunds and exchanges are only issued after I have received the package and established the item is in its original, unused condition. We aim to refund within 7 days of receipt of returned item. Please note that should an item not reach us we are not responsible and as a result we will not be able to reimburse you/offer you an exchange.

Earrings and other such body jewellery cannot be returned for hygiene reasons.

Disclaimer

Please note that as all items are handmade, the actual item supplied may differ slightly in size and colour due to slight differences in resin mixtures and the availability of mediums such as glitter and findings.

As many jewellery findings used are silver plated, and not nickel free, we offer Stirling Silver and Nickel Free alternatives to all the jewellery. Please contact us to discuss these options when ordering.

Most items are made from polyester and epoxy resin which include glitter and sequins at times. The items are durable, as with all jewellery if you treat it right it will last a long time. We aim to produce the best possible product for you, however if you have any suggestions as to how we can improve our service please do not hesitate to contact us.

 

Privacy Policy

This website is for your general information and use only. It is subject to change without notice. All availability times and images are provided as a guide, we cannot be held liable if it takes a little longer to make or if it differs slightly from the image as all items are handmade, and so will not look exact each time.

We reserve the right to change the prices of items at any time. All prices on the website are in UK Pounds Sterling.

 

Our commitment to your privacy and the security of your data

Rachels Wonders respects your privacy and would not under any circumstances share any information collected on this site with any third party. Please read the following explanation for the information collected and how it is used, how it is safeguarded and how to contact us if you have any concerns regarding our Privacy Policy.

What information is collected?

The following information is collected from shoppers as part of the order process: Personal name, Shipping/Billing Address, Email Address.


How is the information used?

Your name and shipping address are only used in order to ship your items to you.

Email addresses are used in order to contact you regarding an order you have placed with us. This may involve the following: confirmation of your order, informing you of shipment and/or any additional information about your order. You will not be contacted for reason not relating to your order.


How is the information safeguarded? 

Personal names, shipping addresses, and email addresses are never used for other purposes or shared with anyone else.

All transactions are done through Paypal which keeps your credit/debit card information private. Thus, credit/debit card numbers are never made known to us.


Contact Us 

Please do not hesitate to contact us should you have any queries regarding our Privacy Policy.